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Frequently Asked Questions
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Do you publish a "paper" catalog?
We do not publish a paper catalog at this time. Our "electronic" catalog is currently located at where you can find the most complete information available on the Internet to help you make an informed purchasing decision, plus up-to-date information on pricing and availability.

How do I get product information or pricing for an item that I wish to purchase?
Product information and pricing is available at our online store. Our easy-to-use search features and convenient store directory will quickly bring you to the products in which you are interested in purchasing. If more information is needed please call our toll free customer service number at 1-866-316-7311.

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How do I find a product?
All product pricing, specifications, and availability can be found in our online catalog. Please use our SEARCH feature from any page to quickly locate the product(s) that you are interested in purchasing. The search page will provide an example to assist in qualifying your search.

What if I have a question about the features of a product?
We work extremely hard to provide you with the most complete product information available anywhere. If you still have questions, please Contact Us.

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When will my order be processed?
* All orders are processed as soon as the payment method has been verified.
* Orders processed and approved by our credit department before 3:30pm CST are usually shipped the same business day (excluding holidays).
* Orders processed and approved by our credit department Friday after 3:30pm CST may not be shipped until Monday (excluding holidays). Learn more »

If you have recently placed an order with and received a confirmation e-mail with an order reference number, you can check the status of your order now.

What does Limited Quantity mean?
Limited Quantity means that our supply of this item is low and could be depleted before your order reaches our warehouse for fulfillment.

Why has my order been backordered or stock is not available?
In a very small percentage of our orders, inventory can be depleted by the time your order reaches the warehouse. Stock status showed online is not real-time status and shortages may occur. Should this happen, will notify you by email, phone call, or both of the stock status the same business day if the order is placed during normal business hours or within two (2) business days if placed outside of business hours. Our policy is to hold the order for your response on how to proceed. Please be sure to provide valid phone and email contact information for us to contact you.

How do I cancel an order? begins processing orders immediately once placed on our website or by phone. Cancellation requests or changes to orders must be made immediately and prior to our packing the order, labeling for shipment, and sending shipping confirmation email to you. To request cancellation of an order, please Contact Us Now or call 1-866-316-7311. Please include your order reference number in your request.

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Which carrier does use?
We choose the most economical shipping method for standard shipping which may include UPS Ground, USPS Priority Mail, or UPS Surepost, which is a mix of UPS and USPS services. Generally, packages weighing less than 2 pounds are shipped by Priority Mail. UPS delivery in the continental U.S. is usually within five (5) business days. Priority Mail usually is delivered within 2-3 business days. UPS Surepost usually is delivered within 5-6 business days. International shipments are usually delivered in 4-14 business days. Express and 2nd Day Air services are available upon request. Please call our toll free order line at 1-866-316-7311 for a quote on express shipping. Most orders ship from our Volo, IL warehouse just outside of Chicago. Learn more »

Does ship to addresses outside the continental U.S.?
We ship to the 50 United States, Guam, Puerto Rico, and to APO/FPO addresses; however, due to USPS Postal Rates many packages shipping to these areas will incur additional shipping charges. We also ship to select international addresses please email for a quote or place your order online and we will automatically email you a shipping quote if the U.S.A. calculated shipping cost does not already cover the charges. Learn more »

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How can I track my order?
As an added security feature, we only send out tracking numbers to the email address assigned to the order at the time of checkout . If you have misplaced or not received a tracking number, you may submit a request now. You must include your order reference number in your request. For security purposes, requests without a valid order reference numbers will be ignored.

If you already have a tracking number issued by for a recent order, you can track your package now.

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How do I report a shipped order that has not been delivered?
UPS Ground shipments are usually delivered within 2-5 business days. If your order is not delivered within 10 business days of the ship date, please e-mail us to report the overdue delivery. In order for us to initiate a trace or process a claim with the carrier, we must be notified of delivery problems within 30 days of shipment.

What if an item is missing from my order?
Please check all contents carefully. Use the enclosed packing list to verify contents. Items may be combined in boxes inside outer boxes and ALL boxes should be opened prior to contacting us regarding any shortage. Some items may be wrapped in bubble wrap and may look like packing materials.

All shortages must be reported within 5 business days of delivery. All packing materials must be kept until shortage is reported. We will make every effort to verify the shipment and correct any valid shortages reported within the allotted reporting time.

What should I do if my package arrives damaged?
If the freight carrier attempts to deliver a package that appears to have been damaged in transit, you should refuse the delivery. Please e-mail us to report the package refusal. Once receipt of the package is confirmed back at our warehouse, we will credit the full cost of your order to your account, and reship the order at no additional charge.

If you choose to accept the damaged package or if the package is missing items, have the carrier note the damage on his/her records. In the event that the product inside was damaged in transit or missing items, Notify Us immediately (within 24 hours) to report the problem. If the package was left at your delivery location please contact the carrier immediately (within 24 hours) upon receipt of the package to report the damaged or missing items. We will then contact the carrier to pick up the package from you and process a credit for the returned item. Please keep all packaging for at least 7 business days.

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When will I be charged for my order?
We will not charge your credit card until the day of or the day before shipment of your order, but in some cases we will obtain an authorization for your purchase when the order is placed.

Can I print a receipt?
A packing slip / invoice is included with your order and your purchase will be posted on your credit card statement. If you choose to not have an invoice included in your shipment a PDF copy of your invoice will be e-mailed to you.

Does offer price protection?
We do not have a price protection policy at this time. However, if the price drops on an item that you have backordered, you must e-mail us immediately to request a credit. You will only be issued a credit if the price is still effective at the time we are contacted.

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Is on-line ordering really secure?
Yes. on-line ordering is secure, providing that your browser can support secure transactions. You can tell that you are in a secure environment when the padlock the bottom of a page is complete. When the padlock is complete, the information is encrypted and cannot be accessed by anyone else. If your browser does not support secure transactions, any information that you send may be viewed by others. Your local service provider can help you determine which browser would best suit your needs. Our efforts to make sure that your on-line transactions are secure explains why we have been able to complete tens-of-thousands of online transactions without a single theft of a customer's credit card number. You can feel just as confident giving out credit card information on-line as you do over the phone, or anywhere else you use a credit card.
Learn more about our Security Policy »

How private is my personal information?
We are very much aware of your concerns about the privacy of your information. Unlike most mail order houses, we will never sell, trade or otherwise distribute your personal information. This information will reside -- like your account information -- on our protected in-house server.
Learn more about our Privacy Policy »

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Why is the connection fast sometimes and slow at other times?
Your connection may be delayed by one of the many servers it travels through to reach At this point in the evolution of the Internet, this can be a common occurrence over which we have no control. Shopping early in the day or later in the afternoon may be a solution to this particular problem. Alexa Site Stats for list our Speed as Fast (90% of sites are slower) with an Average Page Load Time of < 2.0 Seconds.

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