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Ordering Options
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Blacklight.com offers a wide variety of choices - not only with product offerings, but also in ordering and payment methods. In addition to secure online ordering, customers can place an order by phone (toll free), fax, mail, or purchase order. These additional ordering options are provided at no additional cost to you. Please select your preferred ordering method listed below to learn more about placing your order with us.


Online Orders & Payment Options

How do I place an order ONLINE?
It's very easy -- and safe -- and recommended -- to order on-line. You simply find the product you want to purchase, click to order, click to confirm -- and you're done. Just follow the simple steps below.

1. Once you have located the product that you wish to purchase, click on the "Buy" button on the item details page. You may change the quantity of product being ordered as you Add Item to your Shopping Cart. Once an item has been added to Your Shopping Cart, you may recalculate your order, return to the product pages to shop more, empty your cart, or place your order using the "Check Out" button.

2. When you click on the "Check Out" button from any page on our site, you will be brought to a similar page that reflects the order you are about to submit. After selecting your credit card type and checking the order to make sure that it is complete and all the billing and shipping information is correct, you can click on the "Submit Order" button at the bottom of the page to complete your order.

What payment methods do you accept for ONLINE ORDERS?
You may pay by the following methods:

CREDIT CARD:
American Express, Visa, MasterCard, Discover, and Diners Club cards are accepted with no additional surcharge. For customer protection, we check all credit cards for potential fraud. For international orders, high value orders, or orders shipping to an address other than the billing address, a credit card authorization form and proof of identity may be required.

PayPal:
A PayPal Payment Request will be emailed to you within one business day after placing order or you may initiate payment for the order total to troy@blacklight.com. Immediate order processing will occur upon receipt of payment.

MONEY ORDERS, CERTIFIED CHECKS, CASHIER'S CHECKS, CREDIT CARD:
Immediate order processing upon receipt of payment.

PERSONAL CHECKS, BUSINESS CHECKS:
Order may be held for 7 business days prior to processing.

But, I am very concerned about ordering ONLINE. How safe is it?
We understand you may have concerns about giving out credit card information on-line. The reality is that BlackLight.com is a secure web site if you have a browser that supports secure on-line transactions. We utilize Secure Socket Layer (EV SSL) technology, the industry standard for transferring sensitive information over the Internet. When you enter your credit card information on-line, it is encrypted so others cannot access it. You can feel just as confident giving out credit card information on-line with BlackLight.com as you do on the phone, or anywhere else you use a credit card. For more information, please take a moment to review our Security and Privacy policies and Safe Shopping Guarantee

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Phone Orders & Payment Options

How do I place an order by Phone?
In addition to offering thousands of products online, Blacklight.com makes it very easy to place orders over the phone. For friendly knowledgeable assistance in placing an order, Customer Service Representatives are available during normal business hours (9am-5:00pm CST) five days a week (Monday-Friday). A customer service representative can locate items, confirm availability, and place the order - all on the same phone call. Here's how to order by phone:

Make a List
Include the products you want to order, the order code number and quantity. (TIP - You can select all of the items you wish to order on our site by placing them in your shopping cart and then click the "View Cart" button at the top of any page to see a complete copy of your list).

Call Us Toll-Free
Have your list and credit card number ready and dial 1-866-316-7311 to place your order. In Illinois, please reach us at (847) 665-1080.

What payment methods do you accept for PHONE-IN orders?
You may pay by the following methods:

CREDIT CARD:
American Express, Visa, MasterCard, Discover, and Diners Club cards are accepted with no additional surcharge. For customer protection, we check all credit cards for potential fraud.

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Fax Orders & Payment Options

How do I place an order by FAX?
Complete your order Online, as described above, and select your preferred method of payment. To avoid order duplication and unnecessary delays, please download and complete our FAX Order Form in PDF format. FAX your order anytime 24/7/365 Toll-Free to: (866) 441-7538 or in Illinois to (847) 665-1074.

What payment methods do you accept for FAX-IN orders?
You may pay by the following methods:

CREDIT CARD:
American Express, Visa, MasterCard, Discover, and Diners Club cards are accepted with no additional surcharge. For customer protection, we check all credit cards for potential fraud.

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Mail Orders & Payment Options

How do I place an order by MAIL?
Complete your order Online, as described above, and select an alternate payment method other than credit card. Follow the instructions on the checkout page for mailing address and other options. To avoid order duplication and unnecessary delays, download and complete our MAIL Order Form in PDF format.

What payment methods do you accept for MAIL-IN orders?
You may pay by the following methods:

MONEY ORDERS, CERTIFIED CHECKS, CASHIER'S CHECKS, CREDIT CARD:
Immediate order processing upon receipt of payment.

PERSONAL CHECKS, BUSINESS CHECKS:
Order may be held for 7 business days prior to processing.

DO NOT MAIL CASH: Why put your hard earned money at risk? Please make payment using any one of our convenient payment methods listed above.

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Other Payment Options

GIFT CERTIFICATES
BlackLight.com gift certificates are the perfect solution when you just can't seem to find the right gift or you've waited till the last minute. Send one or a hundred--BlackLight.com makes it easy to cover everyone on your gift list.

Gift certificates make the perfect present for friends or family and are a great way to thank clients, reward employees, and delight co-workers. They are available in $25, $50, and $100 denominations. Purchase a gift certificate now or learn more about how gift certificates are redeemed.

PURCHASE ORDERS
Purchase orders welcomed from educational institutions and approved corporations. A credit application must be submitted and approved before purchase orders can be accepted. The standard payment term for approved accounts is "Net 10." Please fax your credit line request, along with your company's details and three references, to (847) 665-1074.

Do you accept foreign credit cards?
We are able to accept all foreign and domestic American Express and domestic U.S. issued Visa, MasterCard, Discover, and Diners cards with no additional surcharge. For customer protection, we check all credit cards for potential fraud.

Can I split the payment methods on my order (e.g. 1/2 check, 1/2 charge)?
We accept only one payment method per order.

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Sales Tax

Do I have to pay sales tax on my order?
BlackLight.com is required by Illinois Sales and Use Tax regulations to collect and remit 8% sales tax for orders delivered to physical addresses located within the State of Illinois. We do not passively collect sales tax for online orders shipped to any other state. With the exception of select Florida and California "drop ship" orders (or other States where nexus may be situationally imposed), sales tax is non-applicable at checkout for Internet orders. If your order's shipping address is within the jurisdiction of the State of Illinois and you can certify exemption from Illinois sales tax, please contact us; or simply fax us a copy of your Sales Tax Exempt Certificate to our Credit Department to (847) 665-1074.

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