 | |
Please select a topic:
 CATALOG AND PRICING
Do you publish a "paper" catalog?
We do not publish a paper catalog at this time. Our "electronic" catalog is currently located at http://www.BlackLight.com where you can find the most complete information available on the Internet to help you make an informed purchasing decision, plus up-to-date information on pricing and availability.
How do I get product information or pricing for an item that I wish to purchase?
Product information and pricing is available at our online store. Our easy-to-use search features and convenient store directory will quickly bring you to the products in which you are interested in purchasing. If more information is needed please call our toll free customer service number at 1-866-316-7311.
Do you offer wholesale pricing for distributors or retail establishments?
Yes. BlackLight.com is a top level distributor working directly with the importer of quality gift, novelty lighting, incense, leather goods, and tobacco sundries. Please click here for more information.
 Back to top
 HOW TO FIND A PRODUCT
How do I find a product?
All product pricing, specifications, and availability can be found in our online catalog. Please use our SEARCH feature from any page to quickly locate the product(s) that you are interested in purchasing. The search page will provide an example to assist in qualifying your search.
What if I have a question about the features of a product?
We work extremely hard to provide you with the most complete product information available anywhere. If you still have questions, please Contact Us.
 Back to top
 ORDER PROCESSING
When will my order be processed?
* All orders are processed as soon as the payment method has been verified.
* Orders processed and approved by our credit department before 4:00pm CST are usually shipped the same business day (excluding holidays).
* Orders processed and approved by our credit department Friday after 4:00pm CST may not be shipped until Monday (excluding holidays). Learn more »
If you have recently placed an order with BlackLight.com and received a confirmation e-mail with an order reference number, you can check the status of your order now.
What does Limited Quantity mean?
Limited Quantity means that our supply of this item is low and could be depleted before your order reaches our warehouse for fulfillment.
Why has my order been backordered?
In a very small percentage of our orders, inventory can be depleted by the time your order reaches the warehouse. Should this occur, BlackLight.com will notify you of the backorder status within two (2) business days.
How do I cancel an order?
Once an order has been entered and you have received an order confirmation number, we can only cancel the order within 24 hours of receipt. To request cancellation of an order, please Contact Us Now or call 1-866-316-7311. Please include your order reference number in your request.
 Back to top
 SHIPPING YOUR ORDER
Which carrier does BlackLight.com use?
75% of all orders are shipped by UPS Ground Service. Generally, packages weighing less than 2 pounds are shipped by Priority Mail. UPS delivery in the continental U.S. is usually within five (5) business days. The other 25% are shipped via US Priority Mail or International Air Mail. Mail delivery in the continental U.S. is usually within seven (7) business days, Monday through Saturday. Express and 2nd Day Air services are available upon request. Please call our toll free order line at 1-866-316-7311 for a quote on express shipping. Most orders ship from our Chicago, IL warehouse. Learn more »
Does BlackLight.com ship to addresses outside the continental U.S.?
We ship to the 50 United States, Guam, Puerto Rico, and to APO/FPO addresses; however, due to the May 2007 Postal Rate Increase many packages shipping to these areas will incur additional shipping charges. We also ship to select international addresses please email info@blacklight.com for a quote or place your order online and we will automatically email you a shipping quote if the U.S.A. calculated shipping cost does not already cover the charges. Learn more »
 Back to top
 HOW TO TRACK AN ORDER
How can I track my order?
As an added security feature, we only send out tracking numbers to the email address assigned to the order at the time of checkout . If you have misplaced or not received a tracking number, you may submit a requst now. You must include your order reference number in your request. For security purposes, requests without a valid order reference numbers will be ignored.
If you already have a tracking number issued by BlackLight.com for a recent order, you can track your package now.
 Back to top
 OVERDUE DELIVERIES, SHORTAGES AND DAMAGES
How do I report a shipped order that has not been delivered?
UPS Ground shipments are usually delivered within 2-5 business days. If your order is not delivered within 10 business days of the ship date, please e-mail us to report the overdue delivery. In order for us to initiate a trace or process a claim with the carrier, we must be notified of delivery problems within 30 days of shipment.
What if an item is missing from my order?
All shortages must be reported within 5 business days of delivery. We will make every effort to verify the shipment and correct any valid shortages reported within the allotted reporting time.
What should I do if my package arrives damaged?
If the freight carrier attempts to deliver a package that appears to have been damaged in transit, you should refuse the delivery. Please e-mail us to report the package refusal. Once receipt of the package is confirmed back at our warehouse, we will credit the full cost of your order to your account, and reship the order at no additional charge.
If you choose to accept the damaged package or if the package is missing items, have the carrier note the damage on his/her records. In the event that the product inside was damaged in transit or missing items, Notify Us immediately (within 24 hours) to report the problem. If the package was left at your delivery location please contact the carrier immediately (within 24 hours) upon receipt of the pacage to report the damaged or missing items. We will then contact the carrier to pick up the package from you and process a credit for the returned item. Please keep all packaging for at least 7 businees days.
 Back to top
 BILLING AND RECEIPTS
When will I be charged for my order?
We will not charge your credit card until the day of or the day before shipment of your order, but in some cases we will obtain an authorization for your purchase when the order is placed.
Can I print a receipt?
A packing slip / invoice is included with your order and your purchase will be posted on your credit card statement. If you choose to not have an invoice included in your shipment a PDF copy of your invoice will be e-mailed to you.
Does BlackLight.com offer price protection?
We do not have a price protection policy at this time. However, if the price drops on an item that you have backordered, you must e-mail us immediately to request a credit. You will only be issued a credit if the price is still effective at the time we are contacted.
 Back to top
 YOUR ACCOUNT SECURITY AND PRIVACY
Is on-line ordering really secure?
Yes. BlackLight.com on-line ordering is secure, providing that your browser can support secure transactions. You can tell that you are in a secure environment when the padlock the bottom of a page is complete. When the padlock is complete, the information is encrypted and cannot be accessed by anyone else. If your browser does not support secure transactions, any information that you send may be viewed by others. Your local service provider can help you determine which browser would best suit your needs. Our efforts to make sure that your on-line transactions are secure explains why we have been able to complete tens-of-thousands of online transactions without a single theft of a customer's credit card number. You can feel just as confident giving out credit card information on-line as you do over the phone, or anywhere else you use a credit card.
Learn more about our Security Policy »
How private is my personal information?
We are very much aware of your concerns about the privacy of your information. Unlike most mail order houses, we will never sell, trade or otherwise distribute your personal information. This information will reside -- like your BlackLight.com account information -- on our protected in-house server.
Learn more about our Privacy Policy »
 Back to top
 OUR INTERNET CONNECTION
Why is the connection fast sometimes and slow at other times?
Your connection may be delayed by one of the many servers it travels through to reach BlackLight.com. At this point in the evolution of the Internet, this can be a common occurrence over which we have no control. Shopping early in the day or later in the afternoon may be a solution to this particular problem. Alexa Site Stats for Blacklight.com list our Speed as Fast (75% of sites are slower) with an Average Page Load Time of < 2.0 Seconds.
 Back to top
| | |